Privacy Policy

1. Introduction

KaiPro Services LTD ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and postcode
• Service Request Details: Description of work needed
• Communication Records: Records of correspondence with us
• Payment Information: Payment details for completed services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your requests and inquiries
• Schedule appointments and provide quotes
• Process payments for completed work
• Send service-related communications
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website and providing services (e.g., payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or transfer of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for 7 years for accounting and legal purposes.

7. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain processing of your data

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience. We use:

• Essential Cookies: Required for the website to function
• reCAPTCHA: Google reCAPTCHA to protect against spam and abuse

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Services

Our website uses the following third-party services:

• Google reCAPTCHA: Subject to Google's Privacy Policy
• Email Service Provider (Resend): For sending service emails

These services have their own privacy policies governing the use of your information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

KaiPro Services LTD
Email: [email protected]
Phone: +44 7867 228012
Address: West Midlands, United Kingdom

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113